We will refund, or replace any item returned to us within 30 days of receipt, in new condition, unused and in their original packaging. Postage to cover the cost of returning goods, for exchange or refund, is the responsibility of the customer. Please clearly label all returns to ‘Herbal Skateboards Returns Department’. You should also remember to include your name, address, daytime telephone number and a covering letter explaining why you are returning it and what you would like us to do; refund or exchange. With any returns, we reserve the right not to refund any item returned not in new condition or after the 30 day period, but all cases will be considered.
Refunding of money
Although we can debit your account imediatly, please allow 10 working days for your account to be credited. This is due to the process of and a formality involved with refunding it’s self.
Repairs & Replacement
All products from Herbal Skateboards are guaranteed against manufacturing defects for a period of 30 days. Our guarantee does not cover damage from impacts, water damage or any other damage that has arisen from misuse. Please note that replacement items cannot be sent out until the original item has been returned. All returned items should be placed in a box or a jiffy bag and secured; please do not use sticky tape on product packaging. If we send you an incorrect or alternative product that is unsuitable please call us.
Please note that skateboards are liable to breakage when in use. Although our boards are made of only the highest quality woods, a break can occur from not landing on the board in the proper position – AKA ‘O.T.B. or Over The bolts’. The guarantee on skateboards does extend to 30 days, common breakage from user mistake will not be covered. All cases will be independently looked at.
Pricing
All our prices are liable to change at any time. We reserve the right to alter prices and / or special offer details at our own discretion.
Colours
Due to the nature of computer monitors some colours may not be accurately represented.